Be Online Champion

Date Listed : 09/10/2020

Specific Skills Required : This opportunity will suit someone who:
*Has good IT skills.
* Is able and confident to talk to customers, staff, and other volunteers.
* Has the ability to work without supervision.
* Is confident in assisting customers using the self-service machines.
* Is able assist customers with basic library / Council enquiries.
* Has the ability to provide support to customers using the public access computers, including setting up email accounts.
* Willing and able to follow service guidelines, policies and procedures.

Benefits to you : Wigan Council offer high quality volunteer opportunities.
Ensure you are valued and treated with respect throughout your time volunteering.
Provide ongoing advice, training and support for you and your Volunteer Manager.
Recognise your contribution.
Outline your skills and explore opportunities for development.

Days / Dates / Times Required : Various

Area of opportunity : Wigan Borough

 

PLEASE QUOTE REFERENCE ‘VO10062’ WHEN APPLYING

Friendly Face Champion

Our libraries and Life Centres are ‘friendly spaces’ and welcome a wide range of people. To help make visiting these buildings as welcoming as possible, we are looking for Friendly Face Champions: could you be the friendly face in one of our friendly spaces?

This role involves meeting and greeting people when they come into our libraries and Life Centres, directing customers to people who can help them, or showing them how to use self-service, to reduce waiting times and improve the customer experience.

You may be helping signpost customers to other services or partners, as well as helping them to sign up for MyAccount, or use self-service computers to find the information they need. You will also be ideally placed to act as an ambassador, promoting wider Council services, including volunteering opportunities.